Date posted: 12th April 2016

Person Centred Care is our core business. Our organisation embraces a culture of compassionate care underpinned by the 6Cs and Compassion in Practice to bring about whole system improvements. The values and behaviours of Compassion in Practice are Care, Compassion, Competence, Communication, Courage and Commitment;the 6Cs. Our vision for the future is reinforced by our philosophy of care that promotes the ethos of ‘individual care for individual people’. Our vision includes a commitment to develop and improve the care and experience of our clients. Our commitment to improve our services has initiated the development and implementation of our ‘Point of Contact’ audit tool which we launched in 2016. We value your opinion and your feedback about the service you’ve received.

How we use this information

Your comments and views are confidential. We use this information to evaluate the quality of care and to improve patient experiences and maintain safe, competent, compassionate care. We need to know if the service you received achieved our best practice standards and we will do this at ‘every point of contact’. We will be open and honest about the feedback we receive and will publish here on our forum.

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