Our Vision: ‘Individual Care for Individual People’
Our vision for the future is reinforced by our philosophy ‘individual care for individual people’. Our vision includes a commitment to develop and improve the care and experience of our patients. Person Centred Care is our core business. Our organisation embraces a culture of compassionate care underpinned by the 6Cs and Compassion in Practice to bring about system improvements. Compassion in Practice was launched in December 2012 at the Chief Nursing Officer’s Conference. The values and behaviours of Compassion in Practice are Care, Compassion, Competence, Communication, Courage and Commitment; the 6Cs. Our vision for the future is reinforced by our philosophy ‘individual care for individual people’.
Our vision includes a commitment to develop and improve the care and experience of our patients. The White Paper, Equity and Excellence: Liberating the NHS1 set out the Government’s vision of an NHS that puts patients and the public first, where “no decision about me, without me” is the norm. Personalisation facilitates individual choice and control over how individuals live their lives. Our vision is embedded in a culture of dignity, empathy, respect and compassion with clear outcomes committed to maximising our Clients’ full capabilities and quality of life, empowering each individual to make choices, maintaining their dignity and realising their full potential.
Our values are defining the way we approach care, what unites us as a caring community and what our client’s, family members, and carers can expect from us. The government’s Vision for Adult Social Care: Capable Communities and Active Citizens (DOH 2010) emphasises that delivering the vision will demand a capable and well-trained workforce. Our workforce will embody our culture of competent, compassionate care. A shared vision, clear direction and leadership are key in securing excellence in care delivery.
Our commitment to improve our services has initiated the development and implementation of our ‘Point of Contact’ audit tool which we launched in 2016. We embrace the value of good communication, which is central to effective caring relationships. Working together effectively has been a central influencing factor in our commitment to improve communication and the sharing of information through a partnership approach. A partnership approach will secure the best possibility of delivering improvements in outcomes, experience and efficient use of resources.