Case Management

Case ManagementCase management can be defined as the process which facilitates the assessment, planning, implementation, coordination and evaluation of care services to the Client ensuring quality and cost effective solutions are achieved. Case managers act as co-ordinators of care services; advocates for individuals and family members; sourcing housing, equipment and aids; liaising with other members of the multidisciplinary team and significant others; managing finances on their behalf; devising care plans; promoting, enabling and implementing return to leisure and social activities/vocational/educational aspirations; monitoring long term needs.

CPIMS provide services for people who have suffered a catastrophic injury and we specialise in neurological injuries such as spinal cord and brain injuries and people with complex care needs.

Case managers act as co-ordinators of care services; advocates for individuals and family members of the multidisciplinary team and significant others; managing finances on your behalf; devising care plans; promoting, enabling and implementing rehabilitative processes to assist with vocational aspirations and a return to leisure and social and educational activities; monitoring of long term needs.

Philosophy of Care

Our philosophy of care is to provide individual care for individual people. To maximize our Clients’ potential and quality of life, empowering each individual to make choices, maintaining their dignity and realising their full potential.

CPIMS will facilitate independence, empower you, and enable you to make choices about your life and how you want to live it with dignity. We provide you with a client centred service so your needs are understood and met. We can employ and train a competent, caring workforce on your behalf to provide you with a high standard of care. We will ensure that national standards and care regulations are met and provide clear structured support for you, your family and significant others.

Aims and Objectives

  • To support our Clients to enable them to realise their full potential
  • To facilitate independence, empowerment, choice and dignity
  • Provide a Client centred service so that the needs of our Clients are understood and met
  • Employ a competent, caring workforce to provide a quality service
  • Consistently meet all the regulation requirements in accordance with all the associated regulatory bodies
  • Support and provide clear information for family members and significant others

What Services do we provide?

  • Preparation of costed case management reports for adults and children for medico-legal purposes
  • Ongoing case management for adults and children pre and post settlement and also through statutory funding
  • Recruitment of support team, individualised training packages based upon the clients individual needs, supervision and support of support workers
  • Advocacy Monitoring and reviewing of care packages
  • Family Support
  • Accompanying clients to medico-legal appointments/other appointments as required
  • Vocational rehabilitation

Other services that we provide:

  • Cognitive Behavioural Therapy
  • Cognitive Rehabilitation Therapy
  • Neuropsychology
  • Occupational Therapy
  • Physiotherapy
  • Speech and language therapy
  • Vocational /Occupational psychologist
  • Epilepsy clinical nurse specialist
  • Training packages for complex needs
  • Case Management Process

Referrals for complex care needs packages can be made by private individuals or social services in writing or by email. An assessment will be carried out within 2 working weeks. Where possible the individual and their representative(s) will be involved and consulted in all aspects of the consultation and development of the care package and or recruitment process to ensure that their individual needs are best understood and met. Risk assessments will be carried out and a care plan devised. In circumstances where an individual specifically requests that they do not want a care plan then an action plan with clearly defined goals will be discussed, agreed and implemented. After a referral the following steps are taken:

  • A guideline of costs involved for the initial assessment and ongoing support is sent to the referrer
  • A visit to the Client will be carried out within 2 weeks
  • A clear identification of time scales for the Client’s action plan will be provided
  • The cost of current care and ongoing costs and needs are provided
  • Care package is implemented and monitored in accordance with the Client’s wishes.

On receipt of written instructions for case management services from the Client’s solicitor/Receiver/ or insurance company, CPIMS will review any medical and other reports provided by the instructing party and then meet with the Client and family in order to undertake a detailed assessment of needs within 2 weeks.

  • A cost proposal for work involved with the initial assessment will be sent to the referrer.
  • A visit to the Client will be carried out within 2 weeks. If requested a preliminary case management report or immediate needs report will be written.
  • A clear identification of time scales for a case management action plan will be provided.
  • The cost of current care and case management needs are identified
    Equipment, therapy and miscellaneous needs are identified
    A full report or case management plan is provided, dependent on instructions received.
  • Risk assessments will be carried out and a care plan devised. In circumstances where an individual specifically requests that they do not want a care plan then an action plan with clearly defined goals will be discussed, agreed and implemented.
  • Monitoring and ongoing evaluation of outcomes/goals in accordance with the Client’s wishes.

CPIMS will always endeavour to ensure that we provide an efficient and cost effective service.

The case management/immediate needs report will identify needs and detail the support, services and associated costs required to meet those needs. On approval of the report’s recommendations CPIMS will then begin the process of implementing recommendations within four weeks of the initial visit on receipt of written approval and formal instructions. Typically this will consist of instructions from the Claimant’s solicitor on behalf of the Client/Receiver.

Recruitment of Rehabilitation Support Workers, including all the statutory employments checks such as DBS.

You were always there when we needed you

From all available information CPIMS in collaboration with the multidisciplinary team and Client, and their relevant others establish a number of goals to address the Client’s needs. CPIMS then monitor the implementation of goals through the production of a Client schedule, multidisciplinary team meetings and through the supervision and ongoing training of any rehabilitation support workers. Regular contact is maintained with the Client, relevant others and care team members through visits, emails and telephone contact and goals are reviewed at regular intervals through interdisciplinary meetings in accordance with the Client’s wishes. Case management contact is usually delivered at the Clients’ location whether that is in a hospital, nursing home or their own home.

All case management activities are detailed in the Client’s activity sheet. These are sent to the instructing solicitor/Receivers/Client/relevant others on a monthly basis. Our primary interest is always to the Client. We can involve the services of independent specialist consultants if these services are the most cost effective solution. Independent consultants must have professional indemnity insurance with their associated professional body.

Q – What happens when I choose CPIMS as my case management company?

A – You will be assigned 2 case managers. This is to ensure you have 24 hour cover 7 days a week. We will send you or your legal representative a guideline of all the costs involved for an initial assessment and ongoing support.

Q – Does this cost extra?

A – No

Q – When will I meet my case manager?

A – Within two weeks of a referral we will arrange a visit at your convenience when you will meet with your case managers.

Q – What if I don’t like my case managers?

A – Another case manager can be assigned to provide backup cover

Q – What is a care pathway?

A – A care pathway is like a map on which everyone’s individual journey can be plotted. Our pathways aim to meet the quality requirements of the National Service Framework for Long Term conditions.

Q – What if I don’t want a care plan?

A -If you don’t want a care plan specific individual goals can be identified and an action plan can be prepared according to your individual wishes.

Click here for a copy of our case management care pathway.