Date posted: 15th September 2016

The role of case managers in healthcare is to oversee the case management process from start to finish. At CPIMS, our case managers endorse our philosophy of care; providing individual care to individual people. Healthcare case management is an involved role, with healthcare case managers working tirelessly to provide the best patient service possible, maintaining dignity, maximising quality of life and empowering patients to realise their full potential.

What is healthcare case management?

Healthcare case management can be described as the coordination of healthcare services on behalf of an individual. More specifically, the healthcare case management process encompasses every part of the healthcare process; from initial review, through to the end of treatment.

The types of case management services provided by CPIMS include:

  • Assessment of need
  • Planning
  • Facilitation
  • Care Coordination
  • Evaluation
  • Advocacy
  • Rehabilitation
  • Vocational rehabilitation

Depending on the situation of each client, some or all of these services may not be required.

The role of case managers in healthcare

The responsibilities of case managers in healthcare range from administrative duties to providing quality care, with a view to meeting individual healthcare needs. Case managers should help to make the rehabilitation process as simple as possible; removing stress from the lives of the client and assisting their family with the pressures of daily life.

The list below illustrates some of the most common duties of CPIMS case managers:

  • Co-ordinating care services
  • Advocating for individuals and family members
  • Managing finances on behalf of the patient and family
  • Devising care plans and risk assessments
  • Promoting, enabling and implementing rehabilitative processes
  • Monitoring long-term needs

While the case manager has administrative duties, they are also involved with direct hands-on patient services; instilling positivity and maximising our client’s potential. By promoting the rehabilitative process, it is possible to help patients to realise their capability; maximise their opportunity of achieving vocational aspirations; and partake in social, leisure and educational activities. Overall, this inspires a positive attitude in the patient and helps to contribute towards their wellbeing.

Healthcare Case Management at CPIMS

At CPIMS, we specialise in the treatment and rehabilitation of those who have suffered neurological injuries, such as spinal cord and brain injuries. We pride ourselves on our philosophy of care – individual care for individual people – as well as understanding and meeting individual needs. Our client-centred service ensures that specific needs are met and a high standard of care is always provided. We encourage positivity throughout our rehabilitation process, in order to change patient perspective and rebuild confidence within themselves with the overall aim of facilitating independence and restoring a balanced quality of life for the client.

Meet the Team

Our dedicated team of case managers here at CPIMS have years of experience and unparalleled healthcare case management knowledge, the following information provides a brief understanding:

case managers in healthcare

Denise Watling, Rgn., BSC (hons), Dip HE. (adult nursing), PG Cert.

Denise Watling is a qualified nurse and an expert in case management. Denise prepares reports in both hospital and community settings for rehabilitation and care needs assessments, clinical negligence and post-operative care. Denise is experienced with the complexities of Employment Law and Health and Safety Legislation, which is invaluable to her role as a case manager.

Case managers in healthcare

Carly Jones, BA (Hons), PG Dip, PG Cert.

Carly is a registered manager at the CQC for Personal Care. Her degree in brain Injury Management and level 4 NVQ in Leadership and Management for Care Services means she is fully equipped with the knowledge and experience needed for a case manager. Carly is currently in the process of completing an MSc in Brain Injury Rehabilitation.

CPIMS’ case management process is designed to provide a cost-effective and client-centred solution for individuals who have experienced a catastrophic injury. For more information, please call 0844 3710616 or email

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